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Shipping Methods and Costs
Shipping
Goods will be shipped to the address provided by the customer during registration. During the purchasing process, the customer may request to receive the goods at a different address from the registration or billing address.
Products are shipped on all working days. As soon as the goods are dispatched, we will send the customer a confirmation email along with the tracking code.
The couriers used do not deliver at specific times requested by the customer. If the courier is unable to deliver due to the customer's absence, a notice will be left in the mailbox and another delivery attempt will be made the following day.
Barring unforeseen circumstances, force majeure events, or market unavailability of the products, goods will be handed over to the courier within 5 working days from the receipt of payment.
Shipping costs depend on the weight of the products. Before confirming the order, you will be able to view the shipping rate based on the items in your cart.
Delivery times depend on product availability, shipping method, and courier used.
Order processing times reflect the information provided to us by our suppliers. In case of any changes, our staff will inform the customer, who may choose to accept: the new delivery date, a replacement product, or to cancel the order and obtain a full refund (if already paid), at no extra cost.
Shipping Costs
Shipping costs depend on the volumetric weight of the products. Without any commitment, by adding the desired products to the cart, the shipping costs will be calculated, and you can then decide whether or not to confirm the order.
Packaging
All shipped parcels are padded with shockproof materials to ensure they arrive at the destination in perfect condition. However, the customer must check that the package is not damaged. In case of visible damage, the customer must not accept the package, must file a complaint with the courier, and notify us of the incident.
During the ordering process on the website, the customer can request insurance for the goods by paying the corresponding fee.
Delivery Methods
Il Corridore SRSL, Via Volsci 52, ZIP 03100 Frosinone (FR) – REA No. FR 190101 – Tax Code 02958380608, accepts orders for delivery to all European Union countries.
Il Corridore SRSL does not ship to Mail Boxes or to companies providing domiciliation services.
For each order placed on www.ilcorridore.com, Il Corridore SRSL issues a receipt or invoice (if a VAT number is provided) for the goods shipped. The invoice is based on the information provided by the customer at the time of the order. No changes can be made to the invoice after it has been issued.
Shipping costs are borne by the customer and are clearly indicated at the time of order placement. The payment for the goods must be made using the method selected when placing the order. No additional fees or charges are due to Il Corridore SRSL.
Any delays in order processing or delivery do not entail any responsibility on the part of Il Corridore SRSL.
To avoid unnecessary complaints or misunderstandings with Il Corridore SRSL, customers are kindly asked to check the following upon receiving the package from the courier:
That the number of packages matches the number indicated on the delivery note;
That the packaging is intact and has not been damaged or tampered with.
Delivery Inspection and Timelines
We stress the importance of inspecting packages at the time of delivery in order to promptly obtain the necessary support in case of any issues.
If there are visible signs of damage to the package, the customer must immediately inform the courier by writing on the delivery note, before signing: “package no. xxx damaged”. Alternatively, the customer may refuse the delivery.
Whether the customer accepts the package with the note “package no. xxx damaged” or refuses it due to visible damage, they must notify Il Corridore SRSL, Via Volsci 52, 03100 Frosinone (FR), REA No. FR 190101, Tax Code 02958380608, at the email address: info@ilcorridore.it.
Following these simple precautions will allow us to promptly contact the courier and resolve the issue.
We also emphasize that any damage to products related to transportation must be reported to the courier, even in the case of delivery "with reservation", within a maximum of eight days from receipt. Therefore, we strongly recommend checking the integrity of the products immediately and informing us without delay.
Reports made beyond this period cannot be considered.
The customer is responsible for the truthfulness of the declarations made.
If the customer fails to collect the goods within 5 (five) working days while they are held at the courier’s or Il Corridore SRSL's warehouse due to repeated delivery failures at the address provided, the order will be cancelled and storage charges will apply.
Delivery Times
Delivery Conditions
Order processing times vary by product and are indicated in each product listing. These times start from the moment payment is received. Once the goods are shipped, the courier will usually deliver within 24 hours, except for islands and remote areas, where delivery may take up to 48 hours.
After placing your order and completing payment, you can track its status at any time by logging into your personal account using the username and password you provided during registration. This allows you to follow your order in real-time.
Order processing goes through the following automated stages:
New: The order has been registered by the order department and is awaiting payment confirmation to proceed.
Open: The accounting office has received payment (or advance in case of cash on delivery) and is processing the order.
Ready for shipment: The order processing is complete, and the warehouse is preparing the goods for dispatch.
Shipped: The goods have been handed over to the courier for delivery.
Closed: The goods have been delivered to the recipient.
Cancelled: The order was cancelled due to failed payment or at the customer’s request.
The entire process is fully automated, and every change in status is communicated via automatically generated emails.
The order fulfillment process ends with the shipment, confirmed by a final email that includes all necessary information to track the shipment and estimate delivery.
Right of Withdrawal
Legislative Decree No. 21 of 2014
Il Corridore SRSL, Via Volsci 52, ZIP 03100 Frosinone (FR) – REA No. FR 190101 – Tax Code 02958380608, complies with the consumer protection measures introduced by Legislative Decree No. 21 of February 21, 2014, enacted to implement EU Directive 2011/83 on consumer rights.
RIGHT OF WITHDRAWAL – INFORMATION FOR CONSUMERS ON THEIR RIGHT TO WITHDRAW
The Italian Consumer Code (Legislative Decree No. 206 of 2005) establishes that professionals engaged in commercial sales must provide all necessary information to prospective consumers so they can make informed and confident purchases.
Please print this page or save it on your computer or other durable medium, so you can consult it whenever necessary. We will clearly explain the rules governing the relationship that may arise if you purchase one of our products. Where applicable, we will cite the relevant article and paragraph of the Consumer Code.
This page is intended for the consumer, i.e., a natural person acting for purposes unrelated to their business, commercial, craft, or professional activity.
If a VAT number is entered when placing an order, the purchase is considered to be made within the scope of a business or professional activity, and the customer is considered a professional.
Therefore, only those who do not enter a VAT number when ordering are considered consumers.
Right of Withdrawal – Period, Procedure, and Costs
The consumer has a period of fourteen days to exercise the right of withdrawal from a distance contract or an off-premises contract. No reason is required for the withdrawal, and the consumer will not incur any costs, except for additional delivery charges (as per Article 56, paragraph 2, if the consumer has expressly chosen a delivery method other than the least expensive one offered by the seller), and the cost of returning the goods, as specified in Article 57, which consists of the direct cost of returning the product to the seller and must be done using insured shipping.
In the event of withdrawal, Il Corridore SRLS will also reimburse the consumer for the delivery cost corresponding to the least expensive shipping method available.
The cost of returning the goods, which must be done using insured shipping, remains the responsibility of the consumer. To simplify the return, upon request, we can arrange collection using the courier chosen by the customer, deducting the cost of the service from the refund, which will generally be issued using the same payment method originally used.
The 14-day period to exercise the right of withdrawal in distance sales between consumers and Il Corridore SRSL, Via Volsci 52, 03100 Frosinone (FR) – REA No. FR 190101 – Tax Code 02958380608, starts from the day the product is delivered to the recipient.
The Consumer Code states: the withdrawal period begins when the consumer or a third party designated by the consumer (other than the carrier) acquires physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the 14-day period begins when the consumer or a designated third party acquires possession of the last item.
Before the expiration of the 14-day period, the consumer must inform the seller of their decision to withdraw. This may be done using the withdrawal form attached to the Consumer Code, but for us, any clear and explicit statement of the decision to withdraw is sufficient.
Exclusions from the Right of Withdrawal and Refund Conditions
The right of withdrawal does not apply to the following cases (as per the Consumer Code):
(c) The supply of goods made to the consumer’s specifications or clearly personalized.
(e) The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
(i) The supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery.
(l) The supply of newspapers, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.
(o) The supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer’s prior express consent and their acknowledgment that they thereby lose the right of withdrawal.
As a result of the withdrawal, Il Corridore SRSL, Via Volsci 52, 03100 Frosinone (FR) – REA No. FR 190101 – Tax Code 02958380608 will reimburse the consumer, without delay and in any case within 14 days from the date of return of the product and its verified integrity, using the same payment method used for the original transaction.
The cost of returning the goods (insured shipment) is borne by the consumer.
Any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods will be assessed by a technician from Il Corridore SRSL and deducted from the total refund amount.
Therefore, the right of withdrawal is subject to the following non-negotiable conditions:
Return Conditions and Instructions
The right of withdrawal applies to the entire product purchased. You cannot withdraw only part of the purchase (e.g., accessories, bundled software).
To recognise the right of withdrawal under D.Lgs. 206/2005, Il Corridore SRSL, Via Volsci 52, 03100 Frosinone (FR) – REA No. FR 190101 – Tax Code 02958380608, requires that the product be returned intact, in its original packaging, complete in all parts (including packaging and any documentation or accessories: manuals, cables, etc.). To protect the original packaging, when possible insert it into a second box, well-padded. Do not place labels or tape directly on the original packaging.
The product must bear the same serial number as shown on the invoice. If the serial number differs, the return will not be accepted: the product will be kept in our warehouse and the withdrawal request will be denied.
Return shipping costs are borne by the customer.
The shipment is the sole responsibility of the customer until it is officially received by our warehouse.
Goods must be returned to:
Il Corridore SRSL
Via Volsci 52
03100 Frosinone (FR)
REA FR 190101
Tax Code 02958380608
If the product is damaged during return shipping, Il Corridore SRSL (warehouse via Carlo Conti 41/43, same REA/C.F.) will inform the customer within 5 working days of receipt, enabling the customer to file a claim with the courier for insured shipments. In this case, the product will await collection by the customer and the withdrawal request will be cancelled.
Il Corridore SRSL assumes no liability for returned goods shipped without insurance, including loss or theft.
The returned item must arrive at our warehouse within 14 calendar days from the return authorisation date. If received later, the shipment will be refused and the withdrawal request cancelled.
If the right to withdrawal expires, Il Corridore SRSL will return the product to the sender, charging the shipping costs to the sender.
Refund Procedure and Legal References
Without prejudice to any restoration costs for verified damage to the original packaging and/or internal packaging (cellophane, boxes, etc.),
Il Corridore SRSL – Via Volsci 52, 03100 Frosinone (FR), REA No. FR 190101, Tax Code 02958380608 will refund the full amount of the returned goods within 14 days of receipt, using the same payment method used by the customer, via chargeback on credit card or bank transfer.
WITHDRAWAL FORM ATTACHED TO THE CONSUMER CODE
Legal References
Legislative Decree No. 206 of 6/9/2005
Art. 52 – Right of Withdrawal
Subject to the exceptions in Articles 47 and 59, the consumer has a period of fourteen days to withdraw from a distance contract or an off-premises contract without giving any reason and without incurring costs other than those provided for in Article 56(2) and Article 57.
Subject to Article 53, the withdrawal period referred to in paragraph 1 shall expire after fourteen days from:
a) in the case of service contracts, the day the contract is concluded;
b) In the case of sales contracts, from the day the consumer or a third party other than the carrier and designated by the consumer acquires physical possession of the goods, or:
in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day the consumer or a third party other than the carrier and designated by the consumer acquires physical possession of the last good;
in the case of delivery of goods consisting of multiple lots or pieces, from the day the consumer or a third party other than the carrier and designated by the consumer acquires physical possession of the last lot or piece;
in the case of contracts for the periodic delivery of goods over a specified period, from the day the consumer or a third party other than the carrier and designated by the consumer acquires physical possession of the first good;
c) In the case of contracts for the supply of water, gas, or electricity, when not sold in limited volume or quantity, district heating, or digital content not supplied on a tangible medium, from the day the contract is concluded.
The parties to the contract may perform their contractual obligations during the withdrawal period. However, in the case of contracts negotiated off-premises, the professional cannot accept as consideration bills of exchange with a maturity date less than fifteen days from the conclusion of the contract for service contracts or from the acquisition of physical possession of the goods for sales contracts, nor can they present them for discounting before that date.
Art. 47.
Exclusions
The provisions of Sections I to IV of this Chapter do not apply to contracts:
a) for social services, including public housing, childcare, and support for families and individuals temporarily or permanently in need, including long-term care;
b) for health care, for services provided by health professionals to patients to assess, maintain, or restore their health status, including the prescription, administration, and supply of medicines and medical devices, whether or not provided through healthcare facilities;
c) for gambling activities involving a monetary stake in games of chance, including lotteries, casino gambling, and betting;
d) for financial services;
e) concerning the creation of real estate or the establishment or transfer of rights in real estate;
f) for the construction of new buildings, substantial transformation of existing buildings, and leasing of residential accommodation;
g) falling within the scope of the rules governing travel, holidays, and package tours, as referred to in Articles 32 to 51 of Legislative Decree No. 79 of 23 May 2011;
h) falling within the scope of the rules governing consumer protection regarding certain aspects of timeshare contracts, long-term holiday products, and resale and exchange contracts, as set out in Articles 69 to 81-bis of this Code;
i) concluded with the intervention of a public official, legally bound to independence and impartiality, who must ensure, by providing complete legal information, that the consumer concludes the contract only on the basis of a considered legal decision and with knowledge of its legal significance;
l) for the supply of food, beverages, or other goods intended for regular household consumption and physically delivered by a professional on frequent and regular rounds to the consumer’s home, residence, or workplace;
m) for passenger transport services, except as provided in Article 51(2), and Articles 62 and 65;
n) concluded through vending machines or automated commercial premises;
o) concluded with telecommunications operators using public payphones or concluded for the use of a single connection by telephone, Internet, or fax, established by the consumer.
Art. 53. Failure to comply with the obligation to inform about the right of withdrawal
If, in violation of Article 49(1)(h), the professional does not provide the consumer with information on the right of withdrawal, the withdrawal period ends twelve months after the end of the initial withdrawal period as determined pursuant to Article 52(2).
If the professional provides the consumer with the information referred to in paragraph 1 within twelve months from the date referred to in Article 52(2), the withdrawal period ends fourteen days after the day on which the consumer receives the information.
Art. 54. Exercise of the right of withdrawal
Before the expiry of the withdrawal period, the consumer informs the professional of their decision to exercise the right of withdrawal from the contract. For this purpose, the consumer may:
a) use the standard withdrawal form set out in Annex I, Part B; or
b) make any other clear statement of their decision to withdraw from the contract.
The consumer has exercised their right of withdrawal within the withdrawal period referred to in Article 52(2) and Article 53 if the communication concerning the exercise of the right of withdrawal is sent by the consumer before the expiry of the withdrawal period.
In addition to the possibilities referred to in paragraph 1, the professional may offer the consumer the option to complete and submit the standard withdrawal form referred to in Annex I, Part B, or any other clear statement electronically on the professional’s website. In such cases, the professional shall inform...
The burden of proof regarding the exercise of the right of withdrawal in accordance with this article lies with the consumer.
Art. 55. Effects of withdrawal
The exercise of the right of withdrawal terminates the obligations of the parties:
a) to perform the distance or off-premises contract; or
b) to conclude a distance or off-premises contract in cases where an offer has been made by the consumer.
Art. 56. Obligations of the professional in case of withdrawal
The professional shall reimburse all payments received from the consumer, including, where applicable, delivery costs, without undue delay and in any event no later than fourteen days from the day on which they are informed of the consumer’s decision to withdraw from the contract pursuant to Article 54. The professional shall carry out the reimbursement using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any costs as a result of the reimbursement. In the event that payment was made by negotiable instruments, if these have not yet been presented for payment, they must be returned. Any clause limiting reimbursement to the consumer as a result of exercising the right of withdrawal is null and void.
Without prejudice to paragraph 1, the professional is not required to reimburse additional costs if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the professional.
Unless the professional has offered to collect the goods themselves, with regard to contracts of sale, the professional may withhold reimbursement until they have received the goods or the consumer has demonstrated that the goods have been sent back, whichever occurs first.
Art. 57. Obligations of the consumer in case of withdrawal
Unless the professional has offered to collect the goods themselves, the consumer shall return the goods or hand them over to the professional or to a third party authorized by the professional to receive the goods, without undue delay and in any event no later than fourteen days from the day on which the consumer informed the professional of their decision to withdraw from the contract pursuant to Article 54. The deadline is met if the consumer sends back the goods before the period of fourteen days has expired. The consumer shall bear only the direct cost of returning the goods, unless the professional has agreed to bear those costs or failed to inform the consumer that the consumer must bear them.
In the case of off-premises contracts where the goods were delivered to the consumer's home at the time of conclusion of the contract, the professional shall collect the goods at their own expense if the goods, due to their nature, cannot normally be returned by post.
The consumer is only liable for any diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. The consumer is not liable for any diminished value of the goods if the professional failed to inform the consumer of their right of withdrawal pursuant to Article 49(1)(h).
Where a consumer exercises the right of withdrawal after having requested performance under Article 50(3) or Article 51(8), the consumer shall pay the professional an amount proportional to what has been provided until the consumer informed the professional of the exercise of the right of withdrawal, in relation to all the contractual obligations. The proportional amount payable by the consumer shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportional amount shall be calculated on the basis of the market value of what has been provided.
The consumer shall not bear any costs for:
a) the supply of services or the supply of water, gas or electricity when not put up for sale in limited volumes or quantities, or of district heating, in whole or in part, during the withdrawal period when:
The professional has failed to provide information in accordance with Article 49(1)(h) and (l); or
The consumer has not expressly requested that the performance begin during the withdrawal period in accordance with Article 50(3) and Article 51(8); or
b) The supply, in whole or in part, of digital content not supplied on a tangible medium when:
The consumer has not given their prior express consent to begin performance before the end of the fourteen-day period referred to in Article 52;
The consumer has not acknowledged that they lose the right of withdrawal when giving their consent; or
The professional has failed to provide confirmation in accordance with Article 50(2) or Article 51(7).
Without prejudice to Article 56(2) and this Article, the exercise of the right of withdrawal does not entail any liability for the consumer.
Art. 58. Effects of exercising the right of withdrawal on ancillary contracts
Without prejudice to Legislative Decree No. 141 of 13 August 2010, as amended, on consumer credit contracts, where the consumer exercises their right of withdrawal from a distance or off-premises contract under Articles 52 to 57, any ancillary contracts are terminated by operation of law, without cost to the consumer, except for those provided for in Article 56(2) and Article 57.
Art. 59. Exceptions to the right of withdrawal
The right of withdrawal under Articles 52 to 58 for distance contracts and off-premises contracts is excluded for:
a) Service contracts after full performance of the service where the execution began with the consumer’s express agreement and acceptance of losing the right of withdrawal following full performance by the professional;
b) Supply of goods or services where the price is linked to fluctuations in the financial market which the professional cannot control and which may occur during the withdrawal period;
c) Supply of goods made to the consumer’s specifications or clearly personalized;
d) Supply of goods which are liable to deteriorate or expire rapidly;
e) The supply of sealed goods which are not suitable for return for reasons of hygiene or related to the protection of health and which have been unsealed after delivery;
f) The supply of goods which, after delivery, for their nature, are inseparably mixed with other items;
g) The supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after thirty days and whose actual value depends on fluctuations in the market which cannot be controlled by the professional;
h) Contracts in which the consumer has specifically requested a visit from the professional for the purpose of carrying out urgent repair or maintenance work. If, during such visit, the professional provides services other than those specifically requested by the consumer or goods other than spare parts necessary to carry out the maintenance or repairs, the right of withdrawal shall apply to such additional services or goods;
i) The supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
l) The supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;
m) Contracts concluded at a public auction;
n) The supply of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services related to leisure activities where the contract provides for a specific date or period of performance;
o) The supply of digital content on a non-material medium if the execution has begun with the consumer’s express consent and with their acknowledgment that in such case they would lose the right of withdrawal.
Jurisdiction in case of disputes:
“This contract is governed by Italian law. In the case of a consumer user, the competent court will be that of the consumer’s residence or domicile, if located in Italy. For any other disputes, the Court of Frosinone shall have jurisdiction.”
Data Controller:
“7Pixel S.r.l., represented by its pro tempore legal representative, is appointed as the data controller of the User’s data (email address) for managing comment requests within the Trusted Program on the website www.trovaprezzi.it.”